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Patients' Expectations and Satisfaction in Orthopaedic Surgery Tomoaki Toyone 1 , Koya Kamikawa 1 , Atsuya Watanabe 1 , Tomoyuki Ozawa 1 , Keisuke Matsuki 1 , Takeshi Yamashita 1 , Nobuhiro Matsumoto 1 , Nobuyuki Uchimura 1 , Shunsuke Ochiai 1 , Taku Kaiho 1 , Yuichi Wada 1 1Department of Orthopaedic Surgery, Teikyo University Chiba Medical Center Keyword: 期待度 , expectations , 満足度 , satisfaction , 整形外科 , orthopaedic surgery pp.195-199
Published Date 2009/2/25
DOI https://doi.org/10.11477/mf.1408101459
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 The purpose of this study was to determine patients' expectations and assess the level of fulfillment of those expectations. This study was based on a prospective cohort of outpatients of our department. A thousand patients were enrolled into the study. Functional health status, expectations, reasons for consulting, and expected post-treatment status were inquired at the first medical examination and the satisfaction at 3 months after that was investigated. 594 patients completed the questionnaire forming the cohort of this study. There were 313 women and 281 men with a mean age of 45 years. Regarding reasons for consulting, reducing pain was the number one concern, followed by future consequences. Although the mean VAS of functional health status significantly improved (p<0.0001) from 53 to 25, which was higher than patients' expected post-treatment status;the mean VAS of 11. Based on their satisfaction, 87% of the patients chose favorable satisfaction including 59% who chose “treatment met my expectations”. The evaluation of the doctor's skill should be the next issue to be dealt with.


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電子版ISSN 1882-1286 印刷版ISSN 0557-0433 医学書院

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